Privacy Policy

Effective Date: 8 July 2026

Frostedfieldlabs Pty Ltd ("Frostedfieldlabs", "we", "our", or "us") respects your privacy and is committed to protecting personal information in accordance with applicable Australian privacy laws and regulations. This Privacy Policy explains how we collect, use, disclose, store, and protect information obtained through our website and related services.

1. Information We Collect

We may collect information that you voluntarily provide when contacting us, submitting enquiries, subscribing to updates, or interacting with our website.

• Name and contact information
• Email address
• Telephone number
• Business or enquiry details
• Website usage information
• Technical and device information

2. How We Use Information

Information collected may be used to respond to enquiries, improve website performance, provide customer support, maintain website security, comply with legal obligations, and enhance visitor experiences.

3. Website Analytics

We may collect anonymous analytical information regarding website traffic, visitor behaviour, browser types, operating systems, and general usage patterns. This information helps us improve website functionality and user experience.

4. Cookies

Our website may use cookies and similar technologies to improve website functionality, remember user preferences, and understand website performance. You may modify browser settings to refuse cookies where permitted.

5. Disclosure of Information

We do not sell personal information. Information may be disclosed to trusted service providers, professional advisers, regulatory authorities, or other parties where required by law or necessary for business operations.

6. Data Security

Reasonable technical, administrative, and organisational measures are implemented to protect information against unauthorised access, disclosure, misuse, alteration, or loss.

7. Data Retention

Personal information is retained only for as long as necessary to fulfil legitimate business purposes, legal obligations, dispute resolution requirements, and record-keeping responsibilities.

8. International Data Transfers

Some service providers may operate outside Australia. Where information is transferred internationally, reasonable steps are taken to ensure appropriate privacy and security protections are maintained.

9. Your Rights

Subject to applicable laws, individuals may request access to personal information, request corrections, withdraw consent where applicable, or enquire about the handling of their information.

10. Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of external websites.

11. Children's Privacy

This website is intended for a general audience and is not directed specifically to children. We do not knowingly collect personal information from children without appropriate consent where required.

12. Updates to This Policy

We may update this Privacy Policy periodically to reflect legal, operational, or technological changes. Updated versions will be published on this page together with the revised effective date.

13. Contact Information

Questions regarding this Privacy Policy or personal information practices may be directed to:

Frostedfieldlabs Pty Ltd
Shop 4, 88 Bourke St, Melbourne VIC 3000, Australia
Email: info@frostedfieldlabs.com
Phone: +61 3 9123 4567